Privacy Policy & Terms of Use

Last updated: [Month Year] — replace this date whenever the policy is revised.

1. Who we are

N.E.S.T (Newcomer Employment Services and Training) is a nonprofit organization providing free settlement, employment, language, and family support services to newcomers in [Surrey and the Lower Mainland, BC]. This policy explains how we handle personal information you share with us — whether through our website, in person, by phone, or by email.

2. What information we collect

Depending on how you interact with us, we may collect:

• Contact details you provide through our Contact form or intake process — name, email, phone number
• Information you choose to share about your situation — such as immigration status, employment background, language needs, or family circumstances — when seeking program support
• Documents you provide in the course of receiving services (for example, a resume, or identification needed for program eligibility)
• General website usage data (see Website Data and Cookies below)

We only collect information that's reasonably needed to provide our services, respond to your inquiry, or improve our programs. You're never required to share more than you're comfortable with, and you can always ask what a specific piece of information will be used for before providing it.

3. How we use your information

We use the information you provide to:

• Respond to your inquiry or request for support
• Determine which N.E.S.T programs may be a good fit for your situation
• Deliver the services you've asked for (e.g. employment coaching, settlement support, language classes)
• Maintain basic records required for our own program reporting and, where applicable, funder reporting requirements (typically in de-identified or aggregate form)

We do not use your personal information for any purpose beyond what's needed to provide our services, unless we've clearly told you otherwise and obtained your consent.

4. How we protect your information

We take reasonable steps to protect your personal information, including:

• Limiting access to personal information to staff who need it to do their work
• Storing physical and digital records securely
• Requiring staff and volunteers to maintain confidentiality as a condition of working with N.E.S.T

No system is completely risk-free, but we take your privacy seriously and continually review our practices as our organization grows.

5. When we share your information

We do not sell, rent, or trade your personal information. We may share limited information in these specific circumstances:

• With your consent — for example, if we refer you to a partner organization or specific service, and you agree to that referral
• When required by law — for example, in response to a valid legal request, or where we have a legal obligation to report a safety concern
• With service providers who support our operations (such as our website host or email provider), who are only permitted to use your information to help us provide our services, not for their own purposes

6. Your rights

Under Canadian privacy law, you have the right to:

• Ask what personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for us to use your information, subject to legal or contractual restrictions
• Ask questions about how your information is being handled

To make any of these requests, contact us using the details at the bottom of this page. If you have concerns we haven't resolved to your satisfaction, you can also contact the Office of the Information and Privacy Commissioner for BC.

7. Website data and cookies

[Describe here whether your site uses analytics tools like Google Analytics, cookies for functionality, or any tracking pixels from plugins you've installed — for example WPForms, GiveWP, or LiteSpeed Cache may set functional cookies. Since this depends on your exact plugin configuration, confirm what's actually active on your site and describe it accurately here rather than leaving this section generic.]

8. Terms of use

Content on this site

The articles, guides, and program information on this website are provided for general informational purposes only. Our blog content — including settlement guides and career pathway articles — is not legal, financial, medical, or immigration advice. Requirements, fees, and processes described may change after publication; always confirm current details with the relevant government body or official source before acting on them.

External links

Our site links to third-party websites (government agencies, partner organizations, other resources) for your convenience. We don't control these sites and aren't responsible for their content or privacy practices.

Copyright

Content on this website belongs to N.E.S.T unless otherwise noted, and may not be reproduced without permission.

9. Changes to this policy

We may update this policy from time to time as our practices or legal requirements change. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact us

If you have questions about this policy or how your information is handled, contact us:

• Phone: (604) 000-0000
• Email: info@nestcanada.org
• Address: Surrey, BC